Terms and conditions

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Buffet & Catering Terms

What’s included

• Our price includes set-up of your buffet and collection of all crockery after the food service, so you don’t need to worry about washing up — we take care of it all.

China & cutlery hire

• A refundable deposit is required for the hire of china and cutlery.
• This deposit will be fully refunded provided all items are returned, complete, and unbroken.

Guest numbers

• Buffet service is available for a minimum of 20 people.
• We can cater for events of up to 500 guests, depending on the buffet chosen.

Delivery

• Free delivery within Bournemouth.
• A small delivery charge will apply for locations outside Bournemouth.

Booking & Payment

• Please place your buffet order at least 4 weeks before your event.
• A non-refundable deposit of 20% of the buffet cost is required at the time of booking to secure your date.
• The remaining balance is due 4 weeks before the event.
• In some circumstances, we may be able to accept bookings within the 4-week period.

Cancellations (Non-Wedding Events)

• The 20% securing deposit is non-refundable.
• Cancellations made within 14 days of the event are non-refundable.

Wedding Bookings

• A 30% non-refundable deposit is required to secure a wedding booking.
• The remaining balance is due 12 weeks before the wedding.
• If cancelled before 12 weeks, the 30% deposit is non-refundable.
• If cancelled within 12 weeks, 50% of the total balance is non-refundable.
• If cancelled within 3 weeks of the wedding, the full amount is non-refundable.
• We strongly recommend taking out wedding insurance in the unlikely event of cancellation.

Venue Fees

• For venues where Coasty Catering is a recommended caterer, a 10% venue fee will be added to the total booking. This fee is paid directly to the venue by us,      from your payment.

Allergies & Dietary Requirements

• Please inform us of any allergies, food intolerances, or dietary requirements at the time of booking.
• While we take great care to avoid cross-contamination, please note that our kitchen is not allergen-free.
• Full ingredient traceability from our suppliers can be provided if required.
• Responsibility for notifying us of dietary requirements lies with the client.

Collection & Clean-Up

• Any remaining food must be removed before collection.
• All crockery, cutlery, and equipment should be left on the buffet table ready for collection.
• If this is not done, a clean-up and waste disposal fee may apply.

Damage

• The client is responsible for any damage to tables or property caused by the caterer, caterer’s staff, or guests during the event.